937 Call Center has received 8,794,473 calls in the first half of 2022, including 2,515,502 calls for medical consultation. The Ministry of Health stressed that the number of reports that have been referred reached 354,755, while the percentage of beneficiary evaluation reached 86.33%, with a satisfaction average after closing reports standing at 89.56%. The ministry said that the center will continue to offer health services and seek entrepreneurship in customer service in the health field through advanced systems that targets clarity and accuracy in highlighting health services and supporting beneficiaries round the clock through the free number 937 or through Twitter to receive all inquiries, notes and medical consultations, where the center has focused its efforts through various channels for general inquiries and instant medical consultations by high efficiencies that work round the clock throughout the week. The ministry said that the center has resumed the Whatsapp service, which allows users to administrate all health services through instant chat via the number 92005937, which will contribute to ease of access to health services, such as (currently common, the nearest health center, an appointment service, Sehhaty application services, people with disabilities, COVID-19 vaccines), in addition to the @SaudiMOH937 Twitter account to follow up on inquiries and inbound application through the email [email protected] round the clock seven days a week.
