Bank Aljazira has scored a major achievement following the announcement that Aljazira Phone has won the Gold Medal & 1st Rank in the Best Customer Service in the Middle East Europe & Africa 2015 category and Gold Medal & 1st Rank as the Best Contact Center in the Middle East, Europe & Africa 2015 during the regional finals of the Contact Center World Awards held in London-UK between last month. Khalid Alothman, SVP & Head of Retail Banking Group at Bank Aljazira, said “this award confirms our commitment to provide the highest customer service standards, and demonstrates the leading position of Aljazira Phone across the Contact Center industry and gives us the motive to utilize all available human, knowledge and technical resources in our endeavor toward distinction.” Khaled Ramadan, Head of Alternative Delivery Channels at Bank Aljazira, gave a presentation at the conference about Aljazira Phone, explaining the Vision & Strategy of Aljazira Phone and the different elements that contribute to the success of Aljazira Phone to offer a “differentiated” customer experience. The competition included more than 1600 entries in 34 different categories from more than 50 countries around the world which cover multiple industries including telecommunication, hospitality, banking, insurance, courier services and technology. — SG
