Bank Aljazira (BAJ), represented by the Alternative Delivery Channels (ADC) Division at Retail Banking Group, has recently won the "Best New Call Center in the Middle East 2012" Award during the Middle East Contact Center Conference 2012 among top Middle East call centers across all industries covering banking, airlines, couriers, telecommunication and government services. The awards were announced during an official ceremony held in Dubai-UAE as part of the Middle East Contact Center Conference 2012 organized by Insights Middle East which is specialized in the Contact Center field. Khaled Ramadan, Head of ADC Division, said BAJ is happy with this success achieved through its Customer Call Center "AlJazira Phone" which truly reflects BAJ's keenness to enhance all its customer reach channels with the best technologies and international standards and to offer more innovative Shariah-compliant products and services which satisfy customer expectations and market requirements. Ramadan also added that BAJ was granted with this award based on the highest call center industry standards and based on the judgment of a group of well known experts and consultants. BAJ has inaugurated its new call center "AlJazira Phone" in Riyadh as of seven months ago so as to ensure offering its valued customers with the best quality service through all its delivery channels on 24/7 basis. – SG
