Renault is one of the top two car brands in the Kingdom when it comes to customer satisfaction, according to the Ministry of Commerce and Industry (MCI) mid-year report on car industry customer service. Taking into account product quality, spare parts availability, customer service and follow up services, Renault ranks among top two brands in providing overall ownership experience to their customers. Outstanding service and quality is what Renault brand stands for. Commenting on the report, officials from Renault said “Our mission is to add value and make the lives of our customers easier by delivering differentiated customer services and providing the highest quality in the way we serve them. This is a wonderful acknowledgment of our continuous efforts of providing superior experience to our customers across all customer touch points. As an organization, we have always delivered beyond expectations, building a strong and sustainable relationship with our customers and will continue the momentum in the years to come.” The MCI report was very clear in stating that there is room for improvement in the service standards within the automotive industry. Renault believes that it is equipped to meet the challenges of the Saudi market with pride, strategy and quality services. Renault enjoys more than 114 years of experience in the automotive industry. It is not only considered as one of the globally leading brands, but it also pioneers in automotive safety and security. Since arriving in the GCC region, Renault has seen incredible response and growth in the Saudi market especially in the last three years. Being the No. 1 European brand in the Kingdom and increasing market shares in its most recent arrivals, Renault has the needs and concerns of its customer at the forefront of their business services in the gulf. The company is dedicated to providing a service that matches and exceeds the expectations of its customers in line with Renault brand motto of “Drive the change.”— SG
