BMC Helix is emerging as a strategic partner –localizing cloud, scaling AI adoption, and building the next generation of digital talent in the Kingdom. Saudi Arabia is now one of the world's most dynamic and ambitious economies, with technology sitting firmly at the heart of the Kingdom's transformation ahead of its Vision 2030 goals. As Saudi Arabia progresses towards being an AI-powered economy, global technology companies are under pressure to localize and deliver platforms that can withstand the operational scale of government giga projects, such as NEOM and Diriyah. BMC Helix was among the early movers. In 2021, it launched a fully localized cloud offering inside Saudi Arabia in partnership with Edarat Group, establishing one of the country's first global sovereign cloud footprints. Today, BMC Helix is also deployed on the Google Cloud Platform within the kingdom, in line with national regulations and the Ministry of Communications and Information Technology's data-residency frameworks. As Saudi Arabia continues to invest heavily in digital sovereignty, ensuring that government, financial, healthcare and industrial data is processed inside the kingdom has become non-negotiable, says Waleed Al Basha, Country Sales Manager for Saudi Arabia at BMC Helix. "Our confidence in the market is long-term," he says. "This is why we localized early, and why our roadmap continues to be shaped by the kingdom's needs." AI-driven ServiceOps "We are investing in features and use cases that reflect the reality of large, mission-critical environments in Saudi Arabia – from government and financial services to telecom, oil and gas, and healthcare," says Al Basha. "Our go-to-market strategy is built on partnership and proximity. We see our customers as innovation partners, not just software buyers. Their feedback is critical in shaping our roadmap." By leveraging the power of AIOps, Agentics AI, end-to-end monitoring, service management, and automation – all unified on a single platform – BMC Helix helps organizations prepare for the future. "Agentics doesn't replace people; it amplifies them," Al Basha explains. "It frees teams from firefighting and allows them to focus on strategy, growth, and impact." Fast-paced growth brings challenges Saudi Arabia is advancing AI faster than most markets, driven by Vision 2030 and the National Strategy for Data and AI. "It's a unique ecosystem," says Omair Zaman, director of Strategy and Transformation, EMEA, BMC Helix. "The pace is exceptional, but with that pace comes challenges, such as data quality, AI talent shortages, and the need for strong governance." BMC Helix aims to address these hurdles through AIOps capabilities that move enterprises from reactive to predictive models, automation that reduces manual IT workload by up to 40%, and integrated governance frameworks. Beyond chatbots The rise of Agentic AI will see a move away from chatbots and scripted automation towards systems that can reason, plan, and execute tasks autonomously. Within BMC Helix, agents such as Service Collaborator and Ops Swarmer are already supporting teams by classifying and routing incidents, automating incident swarming, summarizing complex data, and maintaining real-time situational awareness. Zaman says that Saudi companies are on track for "high autonomy in the next 12–24 months" – particularly in regulated sectors that demand reliability at scale. Industry recognition BMC Helix recently attained the highest possible score across 17 criteria in the 2025 Forrester ESM Wave report, which evaluates leading enterprise service management platforms. Julie Mohr, the research firm's principal analyst, commends BMC Helix for "envisioning a clear future and building the right tools on its roadmap to make it happen." She also highlights the firm's effective AI executive dashboards, unified employee experience, and a focus on the future of work "that goes beyond simple AI integration". The future is here At BMC Helix's recent Riyadh Roadshow, one message stood out: "Saudi enterprises are no longer asking whether they should adopt AI. They are asking how fast they can operationalize it – in a responsible manner." With its localized cloud and deep alignment with national priorities, BMC Helix is positioning itself as one of the strategic platforms helping push Saudi Arabia into the next era of digital maturity. "We are focused on accelerating innovation, customer success, and the application of agentic AI in digital service and operations management," concludes Zaman. "From giga projects to local enterprises, our goal is to support Saudi Arabia's Vision 2030 and help drive broader regional transformation."
