‘My Clinic', one of the leading healthcare companies in Saudi Arabia with a major focus on the healthcare industry, has been recognized for its exceptional performance, prestigious achievements and rapid growth in healthcare, taking home two International Finance Magazine awards for 2018. Up against stiff competition, ‘My Clinic' won the awards for the "Best New Premium Clinic " and "Best New Clinic for Customer Service and Patient Experience", following strict evaluation of by a prestigious independent panel of certified research experts. International Finance Magazine (IFM) is a bi-monthly magazine, focused on providing readers with news and analysis from the worlds of finance, banking and business, with a discerning focus on emerging markets. Its awards in the healthcare category aim to encourage innovative and successful projects. Winners were felicitated and presented with their awards at a glittering awards gala in Dubai. Commenting on the awards, Fehr Nazer, general manager ‘My Clinic' proudly said: "We are delighted to be recognized for the outstanding rapid growth and on-point work approach. These awards are also a testament to the prestigious achievements attained by ‘My Clinic' in the past one and half years since its inception in mid-2017." Nazer indicated that ‘My Clinic' has been keen to undertake a comprehensive review and assessment of healthcare providers in Jeddah, to identify the most common challenges faced by customers. This contributed to the establishment of a system designed to avoid such issues and prevent customers' potential bad experiences. He added: "My Clinic prides itself with its prestigious team of affiliated physicians and clinical staff who cater to the needs of patients, comprised of 97% of skilled and qualified Saudis, with experienced consultants with Western Board Certifications." He also noted that recruitment of Saudi doctors was carried out based on feedback of reviewers who expressed preference for Saudi doctors. "My Clinic endeavors to provide high-quality services to customers from the moment they set foot into the center. These services include a free valet parking service for customers; reducing waiting time until the doctor's appointment; and providing all types of services required by patients at a one-stop-shop desk across all floors. The common reception desk handles all admissions, files' opening, payment, appointments, insurance approval requests and delivery, among others; all of which save patients the hassle of commuting between several offices to finalize their procedures," he said. Nazer highlighted the most prominent features of ‘My Clinic' as a one-stop-shop clinic that provides various clinical specialties, with focus on delivering excellent clinical outcomes, supported by the latest medical technology at the different integrated points of care, such as the physiotherapy and radiology departments and Laboratory. He pointed out that the center plans to open a ‘same-day surgery ward' to cater to customers' various needs. Moreover, the center coordinates with a select number of hospitals to streamline admission procedures, in case patients need to undergo a surgical procedure or hospital birth. "All of these facilities and services have boosted customer satisfaction with the received services to 95% in the opinion polls conducted periodically by the clinic, either at the reception desk or by e-mail or call center." Nazer said: "My Clinic seeks to be the first outpatient clinic in the Kingdom based in Jeddah, through its ‘patient-centric' approach, exceptional care and unique and invaluable experience throughout the treatment process." — SG
