Justice minister, DGA chief discuss partnership to boost digital judicial services    Netanyahu does not rule out further strikes on Hamas leaders    US farmers are being squeezed – and it's testing their deep loyalty to Trump    Romania condemns 'irresponsible' Moscow after Russian drone breaches its airspace    Kirk's assassination is forcing US politicians to make difficult choices about their safety    India players refused handshakes, says Pakistan coach    Final stage of Spanish Vuelta cycling race abandoned after disruption by pro-Palestine protesters    Mané fires Al Nassr past Al Kholood to keep perfect start as Ronaldo honored    Lacazette brace earns NEOM SC first Saudi Pro League win    Adolescence star Owen Cooper makes Emmys history at 15    Saudi liquidity grows 8.4%, reaching SR3.1 trillion in July 2025    Over 434,000 people acquire first aid skills during nationwide health campaign    Saudi Arabia's legislative advancement highlighted at International Conference on Judicial Training    Sudden swerving among 3 major causes of accidents in Riyadh in 2024    Princess Haifa emphasizes pivotal Saudi role in shaping future of tourism    Sahm Capital names Saudi Olympian Fayik Abdi as brand ambassador    SR9000 fine for copyright infringement using AI    King Charles and Prince Harry finally reunite after 19 months apart    Anastacia: Arnold Schwarzenegger made me sing Whatta Man 12 times    Thousands pay their last respects to Giorgio Armani, private funeral on Monday    The key to happiness    Sholay: Bollywood epic roars back to big screen after 50 years with new ending    Ministry launches online booking for slaughterhouses on eve of Eid Al-Adha    Shah Rukh Khan makes Met Gala debut in Sabyasachi    Exotic Taif Roses Simulation Performed at Taif Rose Festival    Asian shares mixed Tuesday    Weather Forecast for Tuesday    Saudi Tourism Authority Participates in Arabian Travel Market Exhibition in Dubai    Minister of Industry Announces 50 Investment Opportunities Worth over SAR 96 Billion in Machinery, Equipment Sector    HRH Crown Prince Offers Condolences to Crown Prince of Kuwait on Death of Sheikh Fawaz Salman Abdullah Al-Ali Al-Malek Al-Sabah    HRH Crown Prince Congratulates Santiago Peña on Winning Presidential Election in Paraguay    SDAIA Launches 1st Phase of 'Elevate Program' to Train 1,000 Women on Data, AI    41 Saudi Citizens and 171 Others from Brotherly and Friendly Countries Arrive in Saudi Arabia from Sudan    Saudi Arabia Hosts 1st Meeting of Arab Authorities Controlling Medicines    General Directorate of Narcotics Control Foils Attempt to Smuggle over 5 Million Amphetamine Pills    NAVI Javelins Crowned as Champions of Women's Counter-Strike: Global Offensive (CS:GO) Competitions    Saudi Karate Team Wins Four Medals in World Youth League Championship    Third Edition of FIFA Forward Program Kicks off in Riyadh    Evacuated from Sudan, 187 Nationals from Several Countries Arrive in Jeddah    SPA Documents Thajjud Prayer at Prophet's Mosque in Madinah    SFDA Recommends to Test Blood Sugar at Home Two or Three Hours after Meals    SFDA Offers Various Recommendations for Safe Food Frying    SFDA Provides Five Tips for Using Home Blood Pressure Monitor    SFDA: Instant Soup Contains Large Amounts of Salt    Mawani: New shipping service to connect Jubail Commercial Port to 11 global ports    Custodian of the Two Holy Mosques Delivers Speech to Pilgrims, Citizens, Residents and Muslims around the World    Sheikh Al-Issa in Arafah's Sermon: Allaah Blessed You by Making It Easy for You to Carry out This Obligation. Thus, Ensure Following the Guidance of Your Prophet    Custodian of the Two Holy Mosques addresses citizens and all Muslims on the occasion of the Holy month of Ramadan    







Thank you for reporting!
This image will be automatically disabled when it gets reported by several people.



KAMC improves patient experience with Avaya solutions
Published in The Saudi Gazette on 09 - 11 - 2016

AVAYA has announced Tuesday that it has been awarded a contract by King Abdullah Medical City (KAMC), a leading referral specialist hospital in Saudi Arabia, to deliver unified communications and contact center solutions. This solution is designed to enhance the healthcare experience at KAMC for patients, and improve collaboration and communication channels for teams in emergency and non-emergency medical cases
With this implementation, KAMC will have the latest Avaya contact center solutions that will deliver efficient and instant capabilities to handle the large number of transactions and patients as well as the internal collaboration requirements. The KAMC team will be able to respond to emergency and non-emergency calls quickly and contextually, supported by instant access to registered patients' history. The contact center will also automate a large number of operations and will be able to route the calls to the right agent for different enquiries (skills-based calls routing). Integrated social engagement will also enable patients to interact with the hospital customer service through various social media channels.
The contact center from Avaya will play a large role in minimizing human error, especially in emergency situations, as the center will be linked to all employees wherever they may be, to mobilize the right team in real time. The infrastructure will be equipped to deliver telemedicine capabilities instantly in order to swiftly respond to emergency needs and increase productivity.
Avaya's solutions will support full mobility – allowing staff to access all corporate data and applications on the devices of their choice. Specialists can be brought into discussion groups via video, voice or text on the device of their choice.
Mohsen Ba-Abdullah, Chief Information Officer, KAMC, said: "KAMC is pursuing a digital transformation strategy very aggressively, and we are fully committed to becoming a fully-digital and ‘Smart' hospital in line with the Kingdom's Vision 2030. We strongly believe that smart organizations are the foundation of a smart economy. With this partnership with Avaya, we are well-placed to build the hospital of the future today, with advanced communication and collaboration platforms, and a matchless and seamless customer and patient experience."
Nidal Abou-ltaif, President, Avaya International, said: "We are very proud to work closely with KAMC on their transformational goals, and are committed to supporting them as they transform healthcare services in preparation for the Kingdom's Vision 2030. The patient experience has become a key competitive differentiator in the healthcare industry, and our solution is designed to bring together the entire hospital as a unified and collaborative entity, united in the vision to provide an excellent, seamless experience. We are happy to bring our global expertise to KAMC and work with them towards a digitally transformed healthcare industry in the Kingdom."
The King Abdullah Medical city, spreading over 800,000 square meters, is one of the largest healthcare facilities in Saudi Arabia, and has been built to deliver on the vision of a modern and progressive healthcare offering. The City delivers complete healthcare and specialized services to citizens, residents and pilgrims in the holy city of Makkah. KAMC includes digital operations rooms used by specialized teams to deliver a complete digital reporting system to patients, beginning from the time they make contact with the facility.


Clic here to read the story from its source.