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Software glitches mar launch of new iPhone model
Published in Saudi Press Agency on 11 - 07 - 2008


Apple's eagerly awaited new iPhone went on
sale around the world Friday but software glitches that hampered the
activation of the new devices caused lengthy delays and left many
buyers frustrated, according to dpa.
The problems were traced to Apple's iTunes store where users'
account information is held.
"There's a worldwide issue with iTunes that Apple is working to
resolve," an AT&T representative said. "We have had reports that
customers attempting to download new iTunes 7.7 software to their new
iPhone may get an error message saying 'page not found.' We have
reported this issue to Apple. While Apple works to resolve this
issue, we are asking customers to sync their newly activated phone
later at home."
Lines in New York, San Francisco and elsewhere in the US had
generally been shorter than those seen a year ago when the original
iPhone was launched. But problems in activating the new devices meant
that lines grew longer by the minute. That didn't faze the Apple
faithful however, many of who had camped out overnight to get their
hands on the new gadget.
"I could get someone to do this for me," said Apple co-founder
Steve Wozniak, who waited in line from 4 am onwards outside an Apple
store in Silicon Valley. "But, it's fun. We are all here - Macintosh
enthusiasts."
Stores in some 20 countries opened their doors at 8am local time
on July 11 to sell the communications device which combines an
advanced phone, with email and internet access, a GPS locator and an
iPod media player. Lines were reported in Australia, New Zealand,
Japan and across cities in the US.
The iPhone 3G is hitting stores a year after the launch of the
original iPhone sparked a wave of hysteria among gadget junkies and
announced Apple as a major player in the market for smartphones
previously ruled by Nokia, the Rim Blackbery, Samsung and LG.
Apple has sold an estimated 6 million of the original iPhones
before running out in May. In the US, an 8-gigabyte model is selling
for 199 dollars, or a 16-gigabyte version for 299 dollars from Apple
or AT&T, the exclusive US wireless partner. The phone comes in black
or white and requires the activation of a two-year service contract
with a minimum monthly charge of 70 dollars a month.
The main upgrade in the new phones is that they run on so-called
3G networks which are much faster for data download and internet
surfing than its predecessor. It also features a GPS location device.
However, the battery life has also been compromised by use of the
3G network and often requires daily recharging.
Reviews have generally been positive but less enthusiastic than
those which greeted the original iPhone.
"If you've been waiting to buy an iPhone until it dropped in
price, or ran on faster cell networks, you might want to take the
plunge, if you can live with the higher service costs and the weaker
battery life," said Walt Mossberg of the Wall Street Journal, the
doyen of gadget reviewers.
But he advised people who already own an iPhone who can use Wi-Fi
for data to wait and get the free software upgrade before thinking
about a new phone.


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