The General Authority of Civil Aviation (GACA) has obliged air carriers operating in the Kingdom of Saudi Arabia to pay compensation to its passengers in excess of 65 million Saudi Riyals. This is after coming to the conclusion that air carriers have violated the terms and obligations of the air transport contracts signed with their clients. This action comes as an implementation of the provisions of the regulations on protecting the rights of customers in line with GACA's approach of upgrading the level of services being provided to travelers and improving their experience in accordance with the highest international standards. This is an effort to provide distinct experiences and emphasize to the air carriers the importance of putting the traveler needs in mind by honoring their contractual commitments, all within the scope of services, as stipulated in the laws and regulations. The cases of " baggage loss, damage, or delay" came in first in terms of compensation, followed by "flight delays" and lastly, "cancellation of flights". These compensations include all air carriers operating in the Kingdom. GACA calls upon the public to view the Executive Regulations protecting the rights of customers on its website (www.gaca.gov.sa). Passengers who wish to file complaints against any air carrier can also contact the call center on the following number (800-119-8888) which operates around the clock.
