RIYADH: Saudi Telecom Co. (STC) has selected Motive, a leading provider of customer experience management solutions for fixed and mobile broadband services and an Alcatel-Lucent company, to deliver its Network Analyzer – Fiber (NA-F) solution. Motive's Network Analyzer – Fiber will help STC reduce the complexity and cost of delivering and managing new fiber services such as high-speed Internet and IPTV. The solution also will help improve customer service while reducing customer support handling times and generate new revenue by simplifying processes needed to increase line speeds. Network Analyzer – Fiber provides STC with a comprehensive line testing and quality management tool that ensures its fiber lines meet quality and stability requirements for the successful deployment of advanced services. When combined with Motive Home Device Manager and Motive ServiceView, STC customer service representatives will have a single, consolidated view and control over STC services from the access network deep into the home, enabling them to add on services or resolve problems much faster and more efficiently. "STC is committed to continuously utilizing the newest and most advanced technologies to upgrade and enhance the customer experience as well as to introducing new and innovative services to keep pace with the ever evolving needs of the Saudi market," said Eng. Maziad Al-Harbi, STC general manager, Network Services Solutions.
