JEDDAH: Mobily (Etihad Etisalat) and Globys, a provider of customer experience solutions for the worldwide telecommunications market, jointly launched Globys Bill Analyst - an advanced analytics and reporting solution for Mobily's corporate customers. Implemented under the brand name Bill Analyzer, the solution includes consolidated views of invoices as well as unbilled usage, intuitive dashboards, and proactive alerts to provide Mobily's customers with business-critical information, when and how they need it. Mobily has selected Bill Analyst as part of a long-term commitment to delivering a differentiated customer experience. By consolidating billing data from multiple systems and services, Bill Analyst provides customers with a holistic view of their Mobily invoices, services, and call detail records, making it easier to analyze costs and usage. In a secure, self-service environment customers can generate custom reports, perform cost allocation, and share information with colleagues, greatly reducing the time and resources required for the monthly reporting and payment process. Bill Analyst also allows customers to set user-defined alerts to proactively manage unbilled usage. Globys' Customer Experience suite, which includes Bill Analyst, is specifically designed to help operators deliver an enhanced customer experience, one that is data-driven, across every interaction and touch point. Due to its exclusive focus on the telecommunications industry for the past 15 years, and having deployed its solutions at more than 40 operators worldwide, Globys is recognized as having deep domain expertise with telecom data. This expertise is backed by solutions that provide operators the tools to monitor the customer experience, anticipate customers' needs, and proactively deliver to customers want they want, how and when they want it. "Our industry requires solutions that are both flexible to deploy, and able to scale quickly to meet our customers' needs as they rapidly evolve," said Medhat Amer, CIO of Mobily. "With their exclusive telecommunications focus and strong global client base, Globys has unique insights into customer experience success - both for the operator and the end user - that will prove invaluable as we continue to refine our customer experience to ensure Mobily's leadership in this market."
