DUBAI — The Dubai Roads and Transport Authority (RTA) and Serco have awarded Thales a 5-year Service Level Agreement to provide maintenance support services to the world's longest driverless metro network in operation. In line with its lifetime responsibility for safety, integration and interoperability, but also its willingness to reinforce long-term commitment to its customers in the region, Thales is strengthening its local skills and expertise based in Dubai. The team will deliver efficient, competitive and sustainable services while ensuring the highest levels of passenger safety and comfort. Local experts will be supported by Thales 's worldwide expertise when resolving critical issues. Thales 's service solutions include remote and on-site support for maintenance ensuring system knowledge and recovery. Since 2009, Thales equipped in Dubai's metro network with its complete transportation package including signaling, supervision, telecommunications, security and ticketing systems. Dubai's state-of-the-art metro conveys an image of modernity offering passengers optimum reliability and provides an attractive, sustainable alternative to car journeys. By working with regional industrial powerhouses regarding urban transport and main lines, Thales is further cementing its presence in the region. In Saudi Arabia, Thales delivered an integrated signaling and supervision solution for the Mecca metro and is deploying an ETCS Level 2 system on the North-South Railway line that will connect Riyadh with the North. — SG
