HYUNDAI Motor Co., South Korea's largest automaker, has established a new five-year global business cooperation agreement with Royal Dutch Shell plc, the international energy and petrochemicals business. The agreement, signed on this week means that Shell retains its status as an officially recommended lubricants supplier for Hyundai vehicle worldwide. The agreement forms part of Hyundai Motor's efforts to maintain the highest standards of customer satisfaction for its aftersales products and services. As well as safeguarding the supply of superior-quality lubricants to Hyundai dealers, the two companies will collaborate on aftersales-related marketing initiatives. Shell will also work with Hyundai engineers on developing new lubricant formulations and other technical innovations that meet the needs of Hyundai Motor's expanding range of vehicles. This activity will support the company's ongoing efforts to maximize product quality and durability, as well as reduce fuel consumption and emissions. Tak Uk Im, Executive Vice President and Chief Operating Officer (COO) of Hyundai Motor, said: “This agreement with Shell is broad in scope, supporting the needs of our global aftersales supply chain, as well as giving rise to new technical collaborations and joint marketing initiatives. The common factor in all of these activities is our desire to maximize customer satisfaction in aftersales. Shell will be a leading partner for us as we implement and enhance our aftersales strategy over the coming years, helping to drive the qualitative growth of the international Hyundai business.” Roger Moulding, Vice President of Shell Global Marketing and Global Key Accounts, said: “This agreement means we will continue to supply and jointly develop high-quality motor oils for Hyundai customers underpinned by Shell's technology leadership. It allows us to create value for both parties through deeper collaboration - be it in products, aftermarket services, marketing or technology. By leveraging the strengths of the two global brands, we aspire to offer Hyundai customers the best aftermarket care and service experience around the world.” — SG
