AWAL, a leading IT service provider in Saudi Arabia, is one of the latest customers to purchase IT Service Management (ITSM) solution software, assyst, as Axios Systems expands in the Middle East. Based in Riyadh, AWAL support large business organizations, as well as government institutions to design, build, and manage flexible, scalable, and secure information infrastructure environments, offering managed solutions to enable their customers to get maximum return on their IT investment in an efficient and effective manner. In conjunction with Enjaz IT, a trusted Axios partner, AWAL has purchased the fully encompassing ITSM software, assyst, as a key part of a program to further improve the quality of its IT support and services. AWAL is replacing HP's ITSM solution with assyst software.
Omar Saleh, Project Manager at AWAL, said “we chose assyst because of its user-friendly interface and robust functionality, which definitely meets our requirements in terms of IT Service Management. So far, it's very clear that Axios Systems provide a top service to their customers, with a focus on quality.” The use of assyst will be vital in helping AWAL to improve the provision of services to their customer base by consolidating Service Management through a centralized channel to all its staff & customers. AWAL will initially implement Incident, Problem, Change, Configuration and the Service Catalog. Markos Symeonides, Executive Vice President of Axios Systems, said “we are delighted to have AWAL IT as a client in the Kingdom of Saudi Arabia. This adds to a number of high profile managed service providers (MSPs) across the world who have turned to the ITIL framework and our assyst IT Service Management software solution as a means to deliver superior and efficient services to their customers. We continue to invest and expand in key regions such as Saudi Arabia, Kuwait, Qatar and the United Arab Emirates where the adoption of best practices and innovative technology can parallel the USA and UK.” Since Axios Systems first setup in the Middle East in 2004, they have continued to expand and now have an impressive portfolio of clients within the region. — SG
