RIYADH — Minister of Human Resources and Social Development Eng. Ahmed Al-Rajhi issued an order on Monday to Saudize remote customer service professions, including direct and indirect contract jobs. The ministry said in a statement on Monday that this decision came in coordination and cooperation with the Ministry of Communications and Information Technology, which contributed to supporting and limiting companies operating in the private sector and benefiting from the decision. The ministerial decision also includes work contracts or outsourcing of services under which employers offer work remotely. The decision covers Saudization of all professions and jobs that are offered at remote customer service call centers, whether by phone, e-mail, chat, social media, direct interaction, and others. This decision aims to create more job opportunities for Saudis and help them improve their income level, besides contributing to supporting the Saudi economy and gross domestic product (GDP), in line with the Kingdom's Vision 2030. The ministry, in cooperation with the Human Resources Development Fund (HADAF), will offer a number of training and support programs for customer service professions. The programs will be carried through training and support channels such as on-the-job training Tamheer, e-training platform Doroob, summer training platform Saifi, HADAF Academy for Leadership, and the Saudi Human Resources portal.
