Mishal Kanoo (second from right), Deputy Chairman of The Kanoo Group, cuts the ceremonial ribbon during the opening of the new call center at The Kanoo Group building, Karama, Dubai.As part of its expansion plans, Kanoo Travel opened its state-of-the-art, bespoke and world-class corporate services center at The Kanoo Group building, Karama, Dubai last Monday. Mishal Kanoo, Deputy Chairman of The Kanoo Group, graced the opening of the new call center. The inauguration was attended by senior Kanoo executives and partners from leading carriers and hospitality industries, with other key management representatives. Sunil D'souza, Regional Travel Director of Kanoo Travel, said “as a market leader in the Gulf region, we have been constantly investing in our people, technology and as part of our expansion and growth strategies, we have invested heavily in the state-of-the-art contact center. Our objective is to meet and exceed our consumer expectations.” He added “as our growth is propelling ahead with double digit trajectory, we needed to increase our capacity and at the same time we needed to upgrade our call center capabilities to global standards so that we could lead ahead of the pack. This technological move will progress our growth tremendously in the coming years, keeping all our stake-holders happy and satisfied for the years to come.” The new call center is equipped with advanced technology that meets international standards. It offers customers with comprehensive travel solutions under one roof. It comes with tremendous technical capabilities like round-the-clock service delivery mode with metrics to measure every element of business; array of management reports for clients to measure, maintain or regulate travel spends; carbon offset programs for foot prints created by travelers/companies; and emergency services that look at providing travelers safe exit in terms of any disaster - traveler tracking and disaster. – SG
