UNITED Matbouli Group (UMG), the sole distributor for Samsung Electronics in Saudi Arabia, reopened recently its service center in Jeddah under the slogan "Customer is my boss" that leverages the bar in consumer after sales-services of Samsung products. The center covers a space of over 1,500 square meters located in Al Ruwais district in Jeddah. In addition to that, UMG constructed a central spare parts warehouse in Al Khumrah district in Jeddah, with over 1,000 square meters in space. Initially, the service center began operation in 2002 under the supervision of UMG to meet the after-sales service for Samsung product users. In 2005, TSM Co. Ltd. (technical service maintenance) was established as a subsidiary of UMG to solely take over the business and focus on providing customers with unique services that meet their needs and expectations. Over the years, Samsung Electronics experienced vast business growth and witnessed remarkable increase in market share across the Saudi consumer electronic market. This reflects Samsung's fast-paced initiatives to continue providing premium after sales service. The service center covers 40 percent of the overall operational capacity of TSM across KSA and supporting Samsung mobiles by providing a unique service for golden warranty cardholders. Those carrying FMP (subsidiary to UMG) Golden Warranty Cards can enjoy a 1 hour repair time frame, while other products will take up to approximate 48 hours. As part of the renovation, the service center also includes an expansion of the Customer Service Lounge, establishment of a Training Center and an upgrade of existing technical workshops that are supported by the most up-to-date measuring and testing equipment. Customers will enjoy an exclusive privilege to tour the experiential zones and to experience of testing different product line-up and the opportunity to interact with the latest technologies launched in the Saudi market. Khalid Jezani, TSM General Manager, said "we are extremely pleased with this expansion to keep pace with the business growth. We ensure that our customers will continue benefiting from the optimum and outstanding services. Our Jeddah service center employs over 90 technicians, engineers, and administrators who are well trained to provide the best quality of service following the international standards and guidelines. Raising the bar in service management in the Kingdom of Saudi Arabia, yearly tests are conducted by TSM and online training programs are provided by Samsung Electronics. This service is also measured by extensive monitoring and supervision on every aspect of the workflow." "Our central spare parts warehouse is considered state-of-the-art as it includes a unique design concept based on international standards, which include pallet storage and manual binning units. Our overall aim is to provide a smooth operation of parts across the Kingdom and presenting the optimum supply chain and distribution management," he added.
