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Manage from within
Published in The Saudi Gazette on 03 - 04 - 2016

The private sector, in general, makes continuous progress with the support of its well-qualified staff. They aim to make good sales and profits in the face of stiff competition in the market.
On the other hand, the public sector, which is not profit-oriented, is known for its routine, bureaucratic and complicated procedures. No effort is made to improve its condition.
One need not be surprised if public sector employees appear unproductive. Consequently, the productivity of the public sector would be poorer than the private sector.
There is a move by the government to recruit highly qualified administrators of private companies to run some service-oriented government departments and agencies, offering high salaries.
It has been noticed that such CEOs look at public sector employees as if they are good for nothing. On the other hand, employees do not recognize the qualifications of the new CEOs and their performances. So there will be a conflict between the two.
The new CEO signs contracts with consultants outside the agency or firm and recruits new workers from the private sector to support and implement his well-thought-out ideas. This creates a strong reaction from existing government employees and they try to unseat the new CEO by not cooperating with him. The CEO requires old employees to get accurate information about the organization while the employees would not cooperate with him thinking it would lead to his rise and their fall.
As a result of this conflict of interest, the new CEO remains paralyzed with his new ideas and plans, as he would not get any government employee to support him to implement those plans and benefit from his expertise, which he learned from the private sector.
He will sit in the department issuing some new decisions and canceling old decisions while government employees would enjoy watching his helplessness. They will be waiting for the day to celebrate the CEO's removal from the position as a result of his failure.
Everybody will be a loser in this tragic drama with citizens suffering the most.
We have seen this conflict clearly in the past. Employees will leak out mistakes of the newly appointed CEO to the media purposefully to defame him and remove him from the top position.
In order to avoid this situation, we have to develop the capabilities and performance of existing government employees instead of appointing private-sector managers. We should develop the public sector in such a way that it would be able to produce highly efficient and qualified administrators.
There is a general perception now that public sector leaders are not capable to run their departments and organizations successfully. In order to solve this problem we have to strengthen the leadership qualities and skills of top government officials. Import of private sector managers to run government departments would have a negative impact.


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